SHENGAMS Privacy Policy

1. Introduction

SHENGAMS is a smart gated community management platform developed by Shenll Technology Solutions Pvt Ltd. The platform helps apartment communities digitize visitor management, billing, maintenance, resident communication, security operations, amenity bookings, parcel management, and emergency response systems.

2. Information We Collect

• Resident and tenant information
• Visitor and vehicle records
• Staff attendance and operational details
• Billing, invoice, and payment information
• Emergency contacts and safety records
• Device information and application usage analytics

3. How We Use Information

• Managing gated community operations
• Generating visitor and vehicle passes
• Processing maintenance requests and incidents
• Sending alerts, reminders, and emergency notifications
• Processing billing and online payments
• Improving platform security and user experience

4. Child Safety & Security Features

SHENGAMS includes advanced child safety workflows where parents or guardians may be notified and required to approve gate exits for children under configured age limits.

5. Visitor & Access Logs

Visitor entries, vehicle movements, and access logs may be maintained for operational security, emergency handling, and compliance requirements of the apartment community.

6. Data Security

• Role-Based Access Control (RBAC)
• Secure encrypted communication (HTTPS/SSL)
• Audit logs and activity tracking
• Password protection and secure authentication
• Cloud infrastructure security practices

7. Payments & Financial Data

Online payments may be processed using secure third-party payment gateways. SHENGAMS does not store sensitive banking or card information.

8. Notifications & Alerts

Users may receive push notifications, SMS, emails, and in-app alerts regarding visitors, invoices, emergencies, maintenance updates, parcel deliveries, and amenity bookings.

9. Data Sharing

SHENGAMS does not sell user data. Information may only be shared with authorized apartment administrators, operational staff, integrated service providers, or legal authorities where required by law.

10. User Rights

• Access personal information
• Request corrections to inaccurate data
• Request account deactivation
• Manage notification preferences
• Request deletion where applicable

11. Cookies & Analytics

The SHENGAMS web portal may use cookies, session tokens, and analytics technologies to improve functionality, security, and user experience.

12. Changes to This Policy

SHENGAMS may update this Privacy Policy periodically. Updated versions will be published through official channels and platform interfaces.

13. Contact Information

Shenll Technology Solutions Pvt Ltd
Email: info@shenll.com
Website: www.shenll.com
Phone: +91-9942422252